Regarding shipping, our product is flammable, so we are limited to ground transportation and cannot offer any expedited alternatives. Orders reaching a subtotal of $40 or more qualify for free shipping, but if a discount brings the subtotal below that threshold, the free shipping benefit no longer applies. We are unable to deliver to PO Boxes because courier regulations prohibit such shipments for flammable goods; if a PO Box is entered at checkout, the carrier will send the parcel back and the customer bears the cost of a second shipment. APO addresses are also not an option, since safety and legal rules restrict items such as aerosols, alcohol-based goods like hand sanitizer, and other flammable substances from being sent there. Once an order is submitted, our automated system cannot modify or adjust it, so we ask customers to verify all details and cart contents before completing checkout. After processing begins, the customer is responsible for items delivered to the address provided, and discount codes or promotions cannot be applied retroactively. Orders also cannot be canceled once placed, as we work to fulfill them quickly and cannot halt the process once it enters our system. Processing typically takes three to five business days, Monday through Friday and excluding holidays, and all packages travel via standard ground service, which usually takes three to seven business days from the first tracking scan. Delays in tracking updates are normal while parcels move between distribution centers or wait to be sorted, and we have no control over carrier scanning or sorting timelines. International shipping is not available; we serve the contiguous United States only. A tracking number is emailed once an order ships, and any tracking issues can be directed to our customer service team. Unopened, pristine items may be returned within fourteen days of delivery for a refund, with return shipping paid by the customer. Opened products or those not in original condition cannot be accepted for hygiene and safety reasons, and no refund will be issued; if the customer wants the item sent back, a $5.95 reshipping fee applies, otherwise it is discarded. Original shipping fees are not refunded. Exchanges for unopened, unused items are possible within fourteen days of delivery, with the customer covering return shipping and a $5.95 reshipping fee for the replacement items. Return processing takes five to seven business days after receipt, and confirmation is sent by email. Damaged items must be reported within ten calendar days of delivery, including photos or video of the damage, a photo of the lot code on the bottle’s base, and images of the shipping box and label; claims without this documentation or submitted late cannot be processed, and only items bought directly from us are eligible, while retailer purchases must be claimed with the retailer. We may ask that the defective item be sent to our quality assurance team before a refund or replacement is issued. If an incorrect address was confirmed at checkout, we cannot retrieve the package; a returned parcel can be reshipped for a $5.95 fee, or the customer may request a refund, though shipping fees are not returned. For items bought from a retailer, please first check the mailbox, porch, garage, and other sheltered spots, look again for separately arriving packages, ask household members and neighbors, and allow two extra business days before reaching out. Missing or incorrect items should be reported within ten calendar days of delivery for assistance.